Refund policy
Return & Refund Policy
At True Luxuries, we specialize in carefully curated vintage, preloved, and resale pieces, many of which are one of a kind. Due to the nature of these items, all sales are final.
Please review all product details carefully before placing your order.
1. All Sales Are Final
We do not accept returns, exchanges, or cancellations once an order has been placed.
Because our inventory consists primarily of vintage and preloved garments, each item may show natural signs of age or wear, and sizing may vary depending on brand, era, and country of origin.
2. Please Review Descriptions and Measurements Carefully
We make every effort to describe each item as accurately and honestly as possible.
Each listing is intended to include, where applicable:
- Item condition
- Material details
- Approximate sizing
- Measurements
- Visible flaws or signs of wear
Please refer to measurements and description rather than relying solely on the tagged size, as vintage sizing often differs from modern standards.
By placing an order, you acknowledge that you have reviewed the item details prior to purchase.
3. Questions Before Purchase
If you have any questions about an item before purchasing, we encourage you to contact us at:
We are happy to assist with additional clarification regarding:
- Fit
- Measurements
- Fabric
- Condition
- Color
- General product details
4. Damaged, Incorrect, or Misrepresented Items
Please inspect your order upon delivery.
If you receive:
- The wrong item
- An item that was significantly damaged in transit
- An item with a major issue not disclosed in the listing
please contact us within a reasonable time after delivery at:
We will review the issue and, if appropriate, work with you toward a resolution.
5. Non-Returnable Items
The following are not eligible for return or refund:
- Vintage and preloved items
- Resale items
- Items with condition details clearly disclosed in the listing
- Items that do not fit as expected when measurements were provided
- Sale or discounted items marked as final sale
- Gift cards, if applicable
6. Exchanges
We do not offer exchanges.
Because many pieces at True Luxuries are unique and cannot be restocked, we are unable to provide direct replacements once an item has sold.
7. European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have certain rights under applicable consumer protection laws, including a 14-day cooling-off period.
However, eligibility may depend on the type and condition of the item purchased.
If you believe your order may qualify, please contact us at:
before returning any item.
8. Refunds
As all sales are final, refunds are not offered as a general policy.
Refunds may only be considered in limited circumstances, including:
- Receipt of the wrong item
- Significant undisclosed damage
- A verified order issue approved by True Luxuries
If a refund is approved, it will be issued to your original payment method.
Please note that processing times may vary depending on your payment provider or bank.
Questions?
For any questions regarding your order, please contact:
We are always happy to help before you purchase.