Refund policy

Return & Refund Policy

At True Luxuries, every item is carefully inspected, authenticated, and described as accurately as possible. Because our pieces are curated, one-of-a-kind, new and preloved luxury goods, all sales are final. We do not accept returns or exchanges for reasons of fit, sizing, change of mind, or buyer's remorse, so please review all photos, measurements, and item details carefully before purchasing, and reach out with any questions prior to ordering.

Because many of our pieces are vintage, preloved, or made under different international sizing standards, the size shown on a garment's tag is not always a reliable guide to fit. For this reason, we provide actual flat-lay measurements on our listings, and these measurements take precedence over the size on the tag. Please compare them to a garment you already own to ensure the best fit before purchasing. Fit issues based on the tag size rather than the stated measurements are not grounds for a return.

Please note that while we photograph every item as accurately as possible, colors may appear slightly different in person due to variations in screen settings, lighting, and display calibration. Such differences are not considered a fault or grounds for a not-as-described claim.

Items Not as Described, Damaged, or Inauthentic

We stand firmly behind the authenticity and accuracy of everything we sell. If your item arrives damaged, materially not as described, or its authenticity is in question, you may request a refund under the following conditions:

You must contact us within 3 days (72 hours) of delivery, with photos clearly showing the issue.

The item must be returned unused, unworn, unaltered, and in the same condition in which it was received, with all original tags and packaging intact.

Once we receive and verify the returned item, an approved claim will be refunded in full to your original payment method.

Return shipping for approved not-as-described claims is covered by True Luxuries.

Claims that fall outside these conditions, or items returned in altered or worn condition, may not qualify for a refund.

How to Start a Claim

Email us at admin@trueluxuries.shop within the 3-day window with your order number and photos of the issue. We aim to respond within 2 business days.

Questions Before You Buy

We're happy to provide additional photos, measurements, or details on any item before purchase. Reach us through our Contact page — we'd rather answer your questions up front than have you uncertain.