Shipping Policy

At True Luxuries, each order is prepared with care and attention.
Please review the shipping timelines below before placing your order.

1. Processing Times

All True Luxuries vintage, preloved, and resale items are typically processed and shipped within 3 business days.

Because many pieces are one of a kind and handled individually, processing times may occasionally vary slightly during high-volume periods.

Free of Frame shirts are made and fulfilled separately and are typically shipped within 7 business days.

If your order includes both:

your order will be shipped together once the Free of Frame items are ready.

This means combined orders will follow the longer processing timeline.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.

Please allow a short period of time for tracking updates to appear.

While we always aim to dispatch orders within the stated timeframes, delays may occasionally occur due to:

Once an order has been handed over to the shipping carrier, True Luxuries is not responsible for transit delays outside of our control.

Please ensure your shipping information is entered correctly at checkout.

True Luxuries is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at:

We will do our best to assist before your order is shipped.

Once your order has been shipped, True Luxuries is not responsible for lost, stolen, or delayed packages.

If your package is missing or delayed, we recommend contacting the shipping carrier directly using your tracking information.

If needed, you are welcome to contact us and we will do our best to assist.

For any shipping-related questions, please contact: